Need help? Contact us or call 01332 322 250

Payment & Security

We hope you enjoy the ease and convenience of shopping with us. Your confidence in our company and your internet security is really important to us, so we’ve put together some advice to help keep you safe when you shop.

Passwords

We know that using different passwords for loads of different websites can be a royal pain so we have teamed up with Amazon UK and PayPal to offer 1 click purchasing when in our shopping cart – this means you don’t even need to register with us to place an order and your payment information is never even put on our website its all held with your accounts already set up with Amazon and PayPal. However if you do decide you want to register with us please use a password you will remember and do note we will never see your password but multiple passwords are often used to keep you and your personal information safer.

Computer Security

Keep yourself safe from mailware and viruses with known internet security providers such as Norton, McAfee, AVG Etc. We do the same on our computers and our server (look out for the McAffe logo in the bottom right of our website)

Privacy Promise

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes.

When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers for processing purposes ONLY. ValueStores complies fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential.

In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfillment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Our Contact Promise

Value AV Limited (ValueStores.uk) would love you to be among the first to receive exciting offers and news about our products and services. We do this in various ways including email, post, SMS and phone, but only if you would like us to if you ever get an email from us and don’t want anymore you can always unsubscribe with the links at the bottom of the emails. Don’t forget to visit us online, and via social media for other special offers.

Your privacy is very important to us which is why we make sure you’re always in control of what we do with your personal information.

This is our simple customer contact promise:

Please do let us know if your details change so that we can continue to stay in touch.

ValueStores.uk is secure

We realise how important it is to securely store any information that you provide. Value AV Limited maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.valuestores.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

We’ll never ask you to send any personal details via email. If we require such details, for security reasons we’ll ask you to contact us by phone. Should you receive an email claiming to be from valuestores.uk requesting this kind of information, please don’t respond, but do let us know about it so we can report it to the relevant authorities.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. valuestores.uk uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop at valuestores.uk you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them.